Music School Registration Form

To help us best match your student with the right teacher, please share anything that would help us support their learning experience (for example: communication style, learning differences, behavioral considerations, or anything else you feel is important).

• Does your student have any communication preferences (for example, non-verbal or uses assistive communication)?

• Are there any behavioral considerations or sensitivities we should be aware of to help create a positive lesson environment?

Additional Notes:

You have the option to change your lesson type or adjust the length of your lesson at the beginning of the upcoming month.

• Maintaining a Valid Credit Card: As an ongoing student, it is your responsibility to keep a valid credit card on file for monthly tuition, charged on the 1st of each month. If a valid card is not on file, a non-auto-pay charge of $20 above the standard autopay rate will apply. Keeping your payment information updated is greatly appreciated.
• Discontinuing Lessons: To discontinue lessons, we require a 14-day advance notice emailed to [email protected]. You may also text or call the office at 818 618-4034. Please note, notifying your instructor is not sufficient - you must contact our office directly. Once the notice is received, no further charges will be made to your account.
• Refunds for Overcharges: If you notice an overcharge due to an error, please notify us immediately. Refunds will only be issued for overcharges reported within 90 days of the transaction.
• Account Monitoring: We strongly encourage all clients to review their monthly statements regularly to ensure accuracy and avoid discrepancies.

Our make-up policy is designed to optimize convenience for our students and instructors. Your tuition covers four lessons per month. In months with five weeks, the fifth lesson serves as either a make-up opportunity or a complimentary bonus lesson. This provides a student with four make-up opportunities annually. These four make-up sessions fall on the student’s regular weekly day and time, eliminating the need to do any make-up scheduling.

Feel free to use these four make-up lessons whether you gave 24 hours notice or not, though we encourage respecting your instructor's time by giving them notice if you can’t make your lesson. If you haven't missed a lesson when the fifth lesson occurs, you may consider it a complimentary bonus lesson.

When purchasing individual lessons, and the student cancels, a make-up lesson or refund can not be provided

Holidays: We are open 365 days a year for lessons. In the event of a holiday that is not observed by both you and your teacher, you are welcome to conduct your lesson at one of our stores. If a student is unable to attend a lesson due to a holiday, they can utilize one of the four designated make-up days. These make-up opportunities are conveniently scheduled during the fifth week in months with five weeks.

In cases where the teacher is absent, we may provide you with a substitute, or you and your instructor may schedule a make-up on a different day than your regular lesson or add on extra time to your regular lesson. If we fail to offer a substitute or you and your instructor cannot schedule a make-up, we will issue a refund.

Please note that if a student is 15 minutes late to their lesson without contacting their instructor, the lesson may be considered canceled.

Tuition is designed to reserve the teacher's time and the studio space weekly and is due even if the student cannot attend all their lessons.

At Knauer Music School, we care deeply about the well-being of our students and teachers.

If a student is experiencing a fever or active cold or flu symptoms (such as persistent coughing, fatigue, sneezing, or body aches), we kindly ask that the lesson be rescheduled or switched to an online lesson. Students are welcome to return once their symptoms are improving and they have been fever-free for at least 24 hours without medication.

If a student arrives for a lesson with visible symptoms of illness and is sent home, the lesson may be forfeited. We always appreciate families using their best judgment, and occasional exceptions may be considered. We truly appreciate your help in keeping our school a healthy and comfortable space for all.